Shipping policy

Last updated: November 10, 2026

At Decor Minds, we keep shipping simple and transparent. Here's everything you need to know about how your order is processed, shipped, and delivered.

Shipping at a glance

Shipping cost: Free standard shipping on every order
Delivery area: United States only
Order cut-off time: 5:00 PM ET, Monday to Friday
Handling time: 1–3 business days (Mon–Fri)
Transit time: 7–14 business days (Mon–Fri)
Total estimated delivery: 8–17 business days from purchase
Tracking: Included with every order

Order processing (handling time)

Order cut-off time: 5:00 PM Eastern Time (ET), Monday to Friday.
Handling time: Orders are usually picked, checked, and dispatched within 1–3 business days (Mon–Fri).
Orders placed after 5:00 PM ET on a Friday, over the weekend, or on a U.S. federal holiday begin processing on the next business day.

Transit and delivery time

Once your order has left the warehouse, you can expect the following:

Transit time: 7–14 business days (Mon–Fri).
Total estimated delivery: 8–17 business days from the time you place your order.

Carriers deliver on business days only (Monday to Friday). Brief delays may occur during peak seasons or around U.S. federal holidays.

Where we ship

We currently deliver to addresses within the United States only.

Order fulfillment and shipping origin

Decor Minds is operated by a UK-registered business based in Bromley. Our products are fulfilled and shipped through international logistics partners and warehouses.

This means your order may ship from a location different from the business address listed on our website. Our Bromley address is for business correspondence only and is not where orders are dispatched from.

By placing an order with Decor Minds, you acknowledge that it may be fulfilled and shipped from an international warehouse or fulfillment center.

Shipping cost

Standard shipping is free on every order delivered within the United States. The total you see at checkout is the total you pay, with no surprise handling fees added at the end.

Carriers

We ship with trusted carriers, including:

USPS
FedEx

The carrier for your order is selected based on your delivery address and current availability, to get it to you as quickly as possible.

Tracking your order

Every order includes tracking. We'll email your tracking number within 48 hours of dispatch, and you can follow your parcel at any time on our Order Tracking page using your tracking number or order details. If your tracking hasn't updated after 48 hours, please give it one more day before contacting us, as carrier systems can take time to refresh.

If your tracking shows "Delivered" but your parcel hasn't arrived, let us know within 3 business days so we can open an investigation with the carrier right away.

Delays

We work hard to meet our estimated delivery times, but events outside our control, such as severe weather, customs inspections, or carrier disruptions, can occasionally cause delays.

Address changes and cancellations

Address changes: If you spot a mistake in your shipping address, email us right away at support@decorminds.com. Changes can only be made before your order moves into the "Processing" stage.
Cancellations: You can request a cancellation within 12 hours of placing your order. After that, your order may already be on its way and would need to be handled as a return.

Import duties and sales tax

Any import duties or customs fees are covered by us as part of fulfillment, so you'll never be asked to pay extra charges on delivery. Applicable U.S. sales tax, where required, is calculated and shown at checkout before you pay.

Contact information

Have a question, or need a hand with an order? Our team is happy to help:

Email: support@decorminds.com
Contact form: Contact page

Customer service hours (ET)

Monday to Friday: 9:00am–5:30pm
Saturday and Sunday: 10:00am–3:00pm

We aim to reply to every message within 24 hours.