Return and Refund Policy

Last updated: November 10, 2026

Every piece we send out is chosen to make your home and garden feel more like yours. If something doesn't work in your space, you can send it back under the terms below.

Returns at a glance

Return window: 30 days from the date of delivery
Condition: Unused, unassembled, and in the original packaging with all parts included
Return shipping: Free for faulty, damaged, or incorrect items; paid by you for change-of-mind returns
Refunds: Processed within 7 business days of inspection, to your original payment method
Damaged or incorrect items: Report within 48 hours of delivery, with photos
Cancellations: Within 12 hours of placing your order

Return window

You have 30 days from the day your order is delivered to request a return.

To be eligible, your item must be:

Unused, unassembled, and uninstalled, in the same condition you received it
Returned in its original packaging, with all parts, hardware, accessories, and instructions included

Your consumer rights

This policy does not limit any rights or remedies you have under U.S. federal law or the consumer protection laws of your state, including any implied warranties that apply under state law. If an item arrives defective, damaged, or not as described, you are entitled to a replacement or a full refund at no cost to you.

These rights apply independently of, and in addition to, our voluntary 30-day change-of-mind return policy.

How to start a return

Email our support team at support@decorminds.com within 30 days of delivery
Let us know your order number and why you're returning the item
Wait for our team to approve your request and send return instructions
Pack the item securely in its original packaging and ship it as instructed

Returns sent without prior approval may be refused.

Order fulfillment and return location

Decor Minds is operated by a UK-registered business based in Bromley. Our products are fulfilled and shipped through international logistics partners and warehouses.

Because of this, the location your order ships from may be different from the business address shown on our website. Our Bromley address is used for business correspondence only and is not where orders are dispatched from.

Approved returns may be routed to an international return facility. We'll share the correct return address with you once your Return Authorization (RA) has been approved.

Please don't send returns to our business address unless our support team has specifically asked you to.

By ordering from Decor Minds, you acknowledge that orders and approved returns may be handled through international fulfillment and return facilities.

Return shipping costs

Faulty, damaged, or incorrect items: We cover the cost. This applies when an item arrives damaged, has a defect, or isn't what you ordered.
Change of mind: You cover the cost of return shipping. This applies if you ordered the wrong item, it doesn't suit your space, or you no longer want it.

Return shipping costs are not refundable.

Refund processing

Once your return arrives and has been inspected, we'll email you to confirm whether it's been approved.

For approved returns:

Your refund will be processed within 7 business days
The refund goes back to your original payment method

Your bank or card issuer may need a few extra days to show the refund on your statement.

Exchanges

Prefer a different color, finish, or size? The fastest way is to return the original item as described above and place a new order for the one you'd like once your return has been processed.

Non-returnable items

The following items can't be returned unless they arrive faulty or not as described, in which case your consumer rights apply:

Items that have been used, assembled, installed, or damaged after delivery
Items returned without their original packaging, parts, or hardware
Perishable garden goods such as live plants, seeds, bulbs, and soil (if applicable)
Custom or personalized items (if applicable)
Final sale or clearance items (if applicable)
Gift cards

Deductions and partial refunds

If a returned item shows handling beyond what's needed to inspect it, such as signs of use, assembly, missing parts, or damaged packaging, we may deduct an amount from your refund that reflects the reduced value of the item.

Damaged or incorrect items

If your order arrives damaged, defective, or isn't what you ordered, email us within 48 hours of delivery with clear photos of the item and its packaging. We'll arrange a replacement or refund as quickly as possible.

Order cancellations

To cancel an order, email us within 12 hours of placing it. If your order has already shipped, please follow the return process above instead.

Contact information

Have a question, or need a hand with an order? Our team is happy to help:

Email: support@decorminds.com
Contact form: Contact page

Customer service hours (ET)

Monday to Friday: 9:00am–5:30pm
Saturday and Sunday: 10:00am–3:00pm

We aim to reply to every message within 24 hours.